RPO Market Drivers

The emergence of the KPO/RPO industry
A more recent trend, albeit similar to that in the overall IT and Business Process Outsourcing (BPO) industry, is the emergence of off- shoring high-value-added processes, namely business and financial research support services and intellectual property-related support services. This represents a new emerging area: Knowledge Process Outsourcing (KPO). Market research, competitive intelligence and data search, and integration will be the fastest-growing segments of all the various research activities.

Research Process Outsourcing (RPO) is a part of the overall KPO industry. In the recent few years, this market has witnessed tremendous transformation. From the administration of telephonic surveys and questionnaires using call centers in the early years of the 21st century, the industry has progressively moved to handling information search and compilation activities on various business, technology and economic aspects. At present, high-end tasks such as competitive intelligence, preparation of company profiles, and financial analysis and modeling, are being handled by companies in India.

In line with this evolution, the RPO market has also seen the emergence of a diverse range of players across a wide range of services. The financial research area for instance is dominated by captives set by large global players such as Goldman Sachs, Lehman Brothers and JP Morgan. In case of other areas, such as business research, data analytics, legal and IP services, there is a mix of captive and third-party providers such as Scope eKnowledge Center and Office Tiger.
Predominant growth drivers for the RPO industry.

Given below are the prominent growth drivers for the RPO industry:
• Technology and content related.
• Economic and market related.
• Organizational related.

Key benefits of RPO
Some of the major benefits of RPO include:
• Cost savings (about 30 per cent to 40 per cent, depending on the research deliverable being outsourced)
• Access to a large talented workforce
• Improved scale of operations (a typical investment banking analyst can increase the coverage of stocks several fold)
• Free up critical resources to focus on core competencies
• Leverage specialized knowledge and expertise
• Enhance innovation and productivity levels creating stronger intellectual property (this smoothes out fluctuations in resource demand and reduces time to market)
• 24×7 operations.

Off-shoring: the lessons learnt
Based on the experience of many companies working with global clients in the research space, some of the key points to bear in mind include:
• Benefits are linked to scale of the project: the bigger the project, the better the benefits
• Outsourcing involves time and effort from your side too, especially in the initial stages
• Be wary of outsourcing processes that you are not familiar with or that are not working internally
• Always carry out a pilot project first and start with low-risk projects
• Have realistic savings estimates: 70 per cent is not possible; 30 per cent to 40 per cent is possible
• Productivity gains will stem from a learning curve, albeit with time
• Be clear on the final deliverable, including its structure and nature
• Define quality parameters and delivery schedules
• Look at the offshore company as a long-term partner not a vendor
• Finally, communicate, communicate, and communicate!

White Label RPO Concept

Recruitment process Outsourcing (RPO)-A help for your company

Recruitment process Outsourcing is the new way of Business Process Outsourcing. Recruitment Process Outsourcing helps your business by reducing the cost of hiring the candidates. If the company wants to reduce the time taken for hiring the staff, reduce the cost of hiring the staff, get the best talent available in the company from the market, then Recruitment Process Outsourcing is the best option for them.

Recruitment Process Outsourcing (RPO) simply means the outsourcing company which recruits the staff or provides the staffing solutions to the clients. It’s easy as you just have to mention your requirements to the RPO and they will find the suitable candidate for your company with lesser cost and improved quality.

The RPO is far better for your job because of many reasons. It cut’s the cost of hiring, the quality of the candidates is better, it provides many staffing solutions for the company, and it is more speedy then your own in-house recruitment department. If the company has many vacancies for different positions at different point of time, at that time it becomes very difficult to find the quality staff for the specific work. The RPO has a specific process through which they find the required resumes and thus help to find the quality staff for their clients.

Recruitment Process Outsourcing can be a good option when it comes to cost efficiency while recruiting the candidates. They can provide the clients with the candidate of any number and that to within the time they want. RPO takes care of the need of the candidates that you want and also the future requirements that you will need. They work with a specific process which helps them to perform well and select the candidate that you want and with the specific requirements of the candidates.

It is a speedy way to find the required staff for the company. RPO will provide a large number of database and correct candidates who are ready for the interview and are ready for the job that is being offered to them. This will make your work easier and speedy. The work of Recruitment Process Outsourcing is not limited to just recruiting the right candidate for the right job but it is more than that. It builds pool of resources, helps in making specific strategies which can be helpful for the company in long run.

The Recruitment Process Outsourcing is getting a bigger place in the market because of its speedy, cost effective, takes limited time.

Business innovation for recruitment industry

RPO 2010 – Part 1: An Inflection Point…What’s Next?

(Courtesy: http://www.fordyceletter.com/2010/08/10/rpo-2010-–-part-1-an-inflection-point…what’s-next/)

By Wade Pierson August 10th, 2010

tags: candidates economy goals recession recruiting RPO staffing trends

RPO (Recruitment Process Outsourcing). Seems fairly easy to make an educated guess as to what this really means, but think again.

I myself own an “RPO” firm (or so I thought). I have attended several national and international RPO professional symposiums over the last five years. Typically these gatherings include RPO firm executives, as well as industry gurus, and more times than not, one of the breakout sessions at these meetings revolves around a panel of experts discussing what their definition of RPO really is.

Interestingly enough, and coincidentally, each individual always seems to have a slightly different take on what “RPO” really means. They are a group of peers, all in leadership positions within the “RPO” business, yet their definition and perspective of what this actually means and what services should be and are delivered under this type of model vary widely.


Contrary to the opinion of some, RPO did not just appear as a business model out of thin air over the last five years. The RPO model’s precursor really started in the early to mid 1990’s. The semantics of those days did not include the RPO vernacular, but was described as “Project Staffing”, or “Staff Augmentation”, or even “Stampede Recruiting”. Many firms were created in the “RPO” style in the 1990’s based on the need of Technology companies to grow exponentially on a “real time basis”. Technology companies at that time, and still today, often need to “reactively” hire very large numbers of people to fulfill the demand of a newly produced technology product or service (i.e. think Google or Apple). It was, and is, extremely important to get new technology products to market as quickly as possible, and to do that, you needed increasingly large numbers of developers, sales staff and marketing staff. Because of the large increase in headcount in those areas, it became vital to hire large numbers of infrastructure roles to support the larger organization (i.e. HR, Finance, Procurement, etc.)


There were a number of regionally-based and a few nationally-focused “project recruitment firms” that were started in the mid to late 1990’s. Some are still around and have diversified their offerings to now include software and services, whereas others were acquired over the last 5 years by large conglomerate HR Services and traditional temporary staffing firms, and a few of the early pioneers have stayed focused as small niche-based pure “RPO” recruitment firms.

As “business outsourcing” in a macro sense increased, so to, did the number of RPO firms, and the demand for RPO centric services increased dramatically. Organizations found that the cyclical and unpredictable nature of recruitment and the “needs-based” demand for talent varied so frequently that an RPO model provided cost support, flexibility, and scalability.


The above headline draws a parallel to the RPO business in the sense that the model took off, and everyone that already own or led a “staffing” business, as well as ‘newbies’ in the industry altogether, hung a shingle on their front window and professed to be an “RPO” firm. Globally respected and recognized traditional executive search firms whose businesses and margins had been suffering in the early part of this decade even got into the “RPO” business by creating ‘umbrella’ or ‘sister’ organizations that marketed and delivered RPO services, but they were careful not to associate them too closely with their well-branded “retained search” business. Traditional HR services and HR technology firms now also added an RPO service line and professed to be “fully scalable and global” solutions that were now delivering RPO services as well. There were even a couple (that still exist) that tried to radically change the model to create a much lower cost per hire number within a purely transaction-based model, which goes against the core founding principles of what RPO was supposed to be and the value proposition it was supposed to deliver.


Because of all of the success of the early model design and the meteoric rise of the number of firms offering “RPO” services, as well as the seemingly never-ending client demand for such a service, it created a business model that started to get complacent with its success, to the point of many firms getting “fat, dumb, and happy.”

This attitude started to increase the cost structure (they thought clients couldn’t live without this service, so let’s charge even more for it), decrease the talent level and skills of the recruiters providing the services (firms were charging more and more for the service and putting more and more junior recruiters [thus having to pay them less] in charge of the delivery of these services), and lost in many cases a direct client connectivity that is of paramount importance in any talent acquisition initiative.

Then September 2008 came and really changed the landscape, probably for some time to come. No longer (or at least much farther and few between) were companies hiring thousands of people in the course of a quarter or two. Some larger RPO firms tried to adapt (and some have had some modest success) by acquiring or building more robust technology that they integrated with how they delivered recruitment services. Others created services that “fit the times” in the form of adding and marketing training services, consulting services, outplacement services, etc. to their overall portfolio. Still and yet, 2009 was a very difficult year for the staffing industry as a whole, and in difficult times, successful firms try to innovate, acquire, or adapt as quickly as possible.

Now that we are more than mid-way through 2010, and although from a macro perspective the economy appears to be in much better shape than it was even a year ago, the one thing that has not increased very significantly is the pace of hiring and the need to hire large numbers of people quickly. We are seeing temporary workers’ numbers increase, and we are also seeing organizations’ desire to create and own more internally in the area of staffing. Most companies have had deep cuts in internal recruiters and internal staffing leaders, and for the ones that remained, the organization asked them to figure out how to do it “faster, smarter, and cheaper” internally vs. outsourcing the things they typically outsourced in the past.

What we are seeing now is a movement within many larger companies to build “home-grown” centers of excellence or home-grown best practices in staffing. They are complementing these new internal practices by only outsourcing things on a “project” or “on-demand” basis. The must-have globalization and centralization of 2002 – 2008 seems to have been put aside for the moment, and the need for more intimate local relationships with the client and smaller hiring projects seems to be the new norm.

So I think that 2011 will look a lot like 1999, when RPO firms were called “project recruitment” or “staff augmentation” firms. We seem have come full circle.

In the end, is this a good thing or a bad thing? Stay tuned for part 2 of this series….

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